Delivery & Returns

Everything is made and packed with care in our UK studio. This page explains how long delivery takes, what it costs, and how to return something if it isn't right.

1. Dispatch times

We aim to dispatch ready-to-ship pieces within 2–4 working days. Made-to-order prints are produced just for you and typically take a little longer to prepare before dispatch — the product page will say if a piece is made to order. You'll receive an email as soon as your order is on its way.

2. Delivery times & costs

• United Kingdom: 4–14 days from dispatch, sent on a tracked service.
• International: 4–20 days from dispatch, depending on the destination and customs.

Shipping is worked out automatically from the weight of your basket and where it's going — the exact cost is always shown at checkout before you pay. Typical starting prices:

Destination	From
United Kingdom	£1.95
Europe	£4.75
USA & Canada	£5.95
Australia & New Zealand	£6.50
Rest of World	£6.95

Small, flat items (stickers, cards, A5 and A4 prints) travel as a Large Letter. Larger or heavier items — such as A3 prints sent rolled in a tube — go as a tracked small parcel and are priced accordingly. Orders with several items are combined and charged by their total weight.

These timescales are estimates and not guarantees. Once an order has been dispatched, delivery is in the hands of the postal/courier service. If your order hasn't arrived within the expected window, get in touch and we'll help track it down.

3. International duties & taxes

Orders shipped outside the UK may be subject to import duties, taxes or customs charges set by the destination country. These are not included in our prices or shipping and are the responsibility of the recipient.

4. Your right to cancel (cooling-off period)

If you are a consumer in the UK or EU, under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, simply email hello@yumyumart.co.uk with your order number. You then have a further 14 days to return the goods to us.

Please note: this cancellation right does not apply to items that are made to order or personalised to your specification, except where the item is faulty.

5. Returns & refunds

1. Items must be returned unused and in their original condition and packaging.
2. Pack artwork carefully (ideally as it arrived) — you are responsible for it until it reaches us, so we recommend a tracked service.
3. The cost of return postage is your responsibility unless the item is faulty or was sent in error.
4. Once we receive and inspect the return, we'll refund the price you paid (and the original standard delivery charge for full cancellations) within 14 days, to your original payment method.

6. Faulty or damaged items

We pack everything carefully, but if your order arrives damaged or faulty, please email hello@yumyumart.co.uk within 14 days of delivery with your order number and a photo of the damage. Under the Consumer Rights Act 2015 you're entitled to a repair, replacement or refund for faulty goods — we'll sort it out at no cost to you, including return postage.

7. How to start a return

Email hello@yumyumart.co.uk with your order number and whether you'd like a refund or exchange, and we'll send you the return address and instructions. Returns should be sent to:

Yum Yum Art
[Your registered business address, United Kingdom]

8. Questions

Anything else about delivery or returns? Email hello@yumyumart.co.uk — we're happy to help.